Thus, you make internal communication faster and more agile and prevent messages and documents from being lost, as with other traditional communication tools such as e-mail, for example. You can create groups, share files, chat in real time, have video conferences and audio calls with your team. The tool can also be used to streamline your company’s internal communication, you use the same service platform to communicate with your team. That is, with a single WhatsApp number, a company can make several calls with different agents at the same time.īut does not stop there. What Weni WhatsApp API does is direct these customers to their available attendants, who have a service system that offers live support (livechat). In other words, the Weni WhatsApp API allows that through a single phone number (used in WhatsApp) several calls can be made with your SAC team.įor example, when a user contacts your company via WhatsApp, on the other side of the conversation is your customer service team with several attendants, correct? With it, companies can combine WhatsApp Business and RocketChat in a single communication channel. How Weni WhatsApp API worksĪs we said at the beginning of this article, Weni WhatsApp API is a communications solution from Weni. It is a livechat, in other words, a real-time communication platform that allows greater interaction with your customers.īecause it is open source software, that is, it has open source, Rocket.Chat allows the total customization of its interface according to the needs and particularities of your company.Ĭan you imagine how the integration between these two tools can improve your customer service? We’ll explain how it works below. However, the most interesting thing about WhatsApp Business is that, with the API, integrations with different tools are allowed, such as chatbots and livechats, which further expand the communication possibilities of the application. People already communicate with brands through WhatsApp to: In other words, the business version allowed for more effective communication between customers and companies, providing specific resources for this purpose.Īnd it has worked. To get an idea, it is present in 99% of smartphones of Brazilians and 93% of them open the app every day, for example.Īnd with the launch of WhatsApp Business, the messenger is no longer for personal use only. Check out! Understand WhatsApp Business API and RocketChatįirst of all, it is not new that WhatsApp is the most used messaging application worldwide. We will explain in this article how this tool works and the benefits of adopting it in your company right now. Integration that unites WhatsApp, the most used messaging application in the world, with a scalable open source livechat, Rocket.Chat, Weni WhatsApp API is the solution for companies that want to organize their service within the company and reduce costs. The video call option is still missing 6.Weni WhatsApp API is an Weni solution for companies that want to optimize their customer service. The file sharing option could be made smoother. It hangs quite a lot even with a very strong internet connection and high spec laptop 4. When starting it for the first time, the servers actually take forever to load 3. It could definitely use a lot of improvements to make it smooth 2. The major con has to be the User Interface. It also offers SSO functionality where users can log in with their GSUITE credentials CONSġ. It's good for team collaboration and communication with the ability to create changes 4. It is definitely cheaper compared to its competitors 3. When the status is set to busy, the notifications will stay in the background 2. It's highly unlikely that you will miss a crucial notification. The development team must work harder to stabilize the program and make it more user-friendly. However, when compared to its competitors (particularly Slack), it's not a product I'd suggest to someone trying to get the most out of it. Rocket Chat is a cost-effective communication solution for small businesses.
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